Return Policy
No returns or exchanges:
Buyer can contact seller about any issues with an order.
Communication is Key:
Your satisfaction is our top priority. If you encounter any issues with your order or have questions about your purchase, please do not hesitate to contact our dedicated customer support team. We are here to assist you and address any concerns promptly.
Terms of Service
Cancellation Policy:
Cancellations are not accepted. However, if you have purchased a ticket for a workshop or a one-on-one session, you have the option to transfer it to another person of your choice. For workshops, the transferred ticket will be valid for the same date as the original workshop. In the case of a one-on-one session, the session can be rescheduled, either for an in-person meeting or an online session, based on the location preferences of the individual receiving the transfer.
In relation to physical products, our products are made to order and processed usually within hours. Once production has begun, we are unable to process cancellations.
We appreciate your understanding and trust in our commitment to delivering exceptional products and services. If you have any questions or require assistance, please feel free to reach out to Ingrid at ingrid@my-inner-palette.com.
Privacy Policy:
At My Inner Palette, we prioritise your privacy and confidentiality. We are committed to ensuring that any information shared between you and our practitioner is treated with the utmost discretion and will not be shared, displayed, or mentioned to other individuals or third parties in any manner.
1. Information We Collect:
We collect and maintain personal information strictly for the purpose of providing our services and improving your experience. This information may include but is not limited to your name, contact details (such as phone numbers and email addresses), and relevant details pertaining to your sessions, appointments, or product orders.
2. Data Protection:
Your personal information is securely stored and protected to prevent unauthorised access or disclosure. We employ industry-standard security measures to safeguard your data.
3. Use of Information:
Your personal information is used solely to facilitate and enhance your experience with our services. It may be necessary to collect addresses and phone numbers, especially when booking workshops or ordering physical products, to ensure accurate delivery and communication. This information will never be shared or disclosed to anyone else without your explicit consent or as required by law.
4. Your Consent:
By using our services, you consent to our privacy policy and the collection and use of your personal information for the stated purposes.
5. Contact Us:
If you have any questions, concerns, or require further information about our privacy practices, please do not hesitate to contact us at ingrid@my-inner-palette.com.
Your privacy is of paramount importance to us, and we are dedicated to maintaining the confidentiality of your information throughout your engagement with My Inner Palette.
Conditions of Use
Wellness and Educational Services Disclaimer:
All services provided by My Inner Palette are designed exclusively for the promotion of well-being and educational purposes. These services are not intended to diagnose, prevent disease, treat illnesses, heal, or cure any medical conditions.
At My Inner Palette, our primary focus is on your holistic well-being and education, empowering you to make informed decisions about your health and lifestyle. Please be mindful that our services are complementary to, and not a replacement for, the guidance and assistance offered by your healthcare provider, or any other field specialist.
Conditions of Use and Waiver:
1. My Inner Palette is not responsible for the truth, accuracy, completeness, safety, timeliness, quality, appropriateness, legality or applicability of anything said or written during any One-on-one sessions or through the Services in general. The Customer will not hold My Inner Palette responsible for the acts or omissions within a reading.
2. My Inner Palette will not, under any circumstances, be liable to a Customer or any other person for any special, incidental, consequential, or other damages, including reliance by any person on information obtained through the Site, virus transmission, or deletion or loss of files or e-mail, loss of data or information of any kind, loss of profit, or liability to third parties, however caused, whether by the act or negligence of My Inner Palette or otherwise.
3. Under New Zealand, law, all energy healing or auric field readings are for 'entertainment purposes only' and are considered as 'guidance only' whether through online, or via a face to face in person reading.
4. By engaging the services of My Inner Palette, you are doing so at your own risk and on the understanding that this service is for entertainment and guidance only.
5. The insights given within the one-on-one sessions at My Inner Palette, are not intended to replace professional advice from a lawyer, doctor, counsellor, accountant or ANY other professional person(s) or organisation.
6. Please seek independent professional advice for your financial, legal, medical, psychological, psychiatric or any other problem which requires a consultation from a professionally qualified person.
7. The owner of My Inner Palette is not liable for any direct, indirect, or incidental, consequential, or punitive damages arising from using this service.
8. My Inner Palette owner will not be liable for any damages, loss or injury that accompany or result from your use of this service.
9. Permission to publish details of the reading is never granted for reasons of privacy and commercial sensitivity.
10. Clients are not permitted to publish the spoken or written contents or the audio or video or taped recording of a reading given by My Inner Palette, in any forum, in any medium, anywhere, either in private or in public, in whole or in part, to a third party or a publication of any kind, including all forms of social media.
11. You are not permitted to upload any recording of a session performed by anyone working for My Inner Palette, to the internet.
12. All readings and the contents of all readings are confidential and between My Inner Palette, and the client.
13. The content or material or discussion or reading or anything discussed during the reading or subsequent discussion about the reading or prior to the reading, are not permitted to be published in part or in whole, or in any way, shape or form to a third party or publication.
14. Publication of any part or the whole of a reading, is not permitted, unless permission is granted in writing prior to the reading or publication of the reading, by the management and owner of My Inner Palette.
15. This permission must be given prior to publication to a third party or prior to publication either in print, video clip, audio file, internet publication, newspaper, magazine, book, on public social media, television or any other form of publication.